Our work.
Our passion.
Our projects.
Our individualized approach.
We don't believe in a one-size-fits-all approach. We get it — as smaller towns, municipalities, and regions, you have your own unique challenges and aspirations. We understand you face resource constraints, competing expectations, increased demands on your services, and a rapidly changing risk environment. We work with you to create realistic and achievable solutions and plans that will actually make a difference for your organization and community. Take a look at some of our past projects below to see what we can do for you.
Testimonials
"Tabitha is one of those rare individuals who immediately gets what is happening and can turnaround the perfect plan or strategy that you can put to use today. She knows emergency services and how to navigate the unique challenges we face. She takes our often complex and specialized information and puts it in a way that others can quickly and easily understand. "
Ken Uzeloc
Director, Protective Services
The City of Kamloops
Incident planning
City of Calgary Mass Casualty Plan
The City of Calgary’s Mass Casualty Plan was designed to provide a whole-of-city response to any incidents resulting in large numbers of injuries and casualties. The overarching plan wove together the individual plans of a number of agencies to create a broad-based approach that considered the wraparound services needed to support emergency response in a mass casualty incident.
The planning process was an extensive collaborative undertaking involving the engagement, input, and alignment of a emergency, provincial, municipal, and health services. Upon its completion, it became the guiding framework for The Province of Alberta’s Mass Fatality Plan.
The planning process involved significant innovative problem solving to address the potential scale and complexity of such incidents, including a scalable missing persons hotline, a multi-disciplinary task force to identify victims, and Family Support Centres designed in collaboration with police and health services.
See an article published on the plan: Journal of Business Continuity & Emergency Planning
Strategic planning
Calgary Fire Department Sustainability Plan
The Calgary Fire Department's 2011-2021 Sustainability Plan represented an integrated, holistic approach to planning and decision-making. It served as a visionary guide that informed and drove business plans over the ten-year period. Like most fire services, the Calgary Fire Department recognized the nature of its city and citizens was changing. So, too, must its fire service.
The plan outlined the changing demands for services, including those that were growing in areas beyond the traditional fire suppression role. It established priorities for financial sustainability, safe communities, service to citizens, an empowered workforce, environmental stewardship, and emergency management. Sustainability planning is not about choosing between economic, environmental and social issues. The intent was to provide a foundation for making informed decisions today to achieve economic, environmental, and social sustainability over the long term.
See the plan here: Calgary Fire Department 2011-2021 Sustainability Plan
Organizational review
Calgary Fire Department Accreditation & Standards of Cover
The Calgary Fire Department decided to take the step of becoming an accredited agency with the Commission of Fire Accreditation International (CFAI). The holistic process included an in-depth self-assessment across 11 categories of fire and emergency service operations. The submission was a highly collaborative effort involving the subject matter expertise and knowledge of leaders and managers across the organization.
In addition, the Calgary Fire Department was required to develop and submit a Standards of Cover that documents the strategies developed to balance risk and resource availability in an ultimate effort to save lives and limit property damage. It outlines the procedures that determine the distribution and concentration of the Department’s fixed and mobile resources and describes how those resources are deployed to respond to emergencies across the city, in consideration of the assessed risks and the level of performance as approved by City Council.
The Standards of Cover is part of a cycle in striving for continuous service delivery improvement: risk levels in the community are assessed, performance objectives developed, actual performance evaluated, and modifications are then made as needed to ensure the Fire Department’s response coverage is effective.
The Calgary Fire Department became one of only seven Canadian fire services to receive the accreditation designation. Of more than 33,000 fire agencies across North America, only 201 have achieved this status.
See a summary here: Calgary Fire Department Self Assessment Manual and Standards of Cover Summary
Operational impact review
Edmonton Police Service
Like many organizations, the Edmonton Police Service is committed to operational excellence across all of its divisions. This commitment to continuous improvement led to a review of one of its units to assess its effectiveness and efficiency and identify areas of strength and improvement. The review involved extensive engagement with stakeholders within and outside the Service, including surveys, interviews, and workshops with individuals and groups.
The review focused on five key areas: strategic planning framework, operations, unit structure, governance, and legislated reporting procedures. Using results of the engagement process as well as comparative data, benchmarking with other police services, and industry research, 19 areas of the unit's operations were assessed resulting in 29 recommendations designed to enhance the unit's operations.
All recommendations were accepted by the leadership of the Edmonton Police Service as well as the Edmonton Police Commission.